{"id":170736,"date":"2023-07-01T19:11:00","date_gmt":"2023-07-01T17:11:00","guid":{"rendered":"https:\/\/www.islabit.com\/en\/?p=170736"},"modified":"2023-07-04T15:10:55","modified_gmt":"2023-07-04T13:10:55","slug":"solution-if-alexa-or-google-speaker-doesnt-connect-to-wifi","status":"publish","type":"post","link":"https:\/\/www.islabit.com\/en\/170736\/solution-if-alexa-or-google-speaker-doesnt-connect-to-wifi.html","title":{"rendered":"Solution if Alexa or Google speaker doesn\u2019t connect to WiFi"},"content":{"rendered":"\n

Today it\u2019s normal to use smart speakers with Amazon Alexa or Google Assistant<\/strong> to interact with different home automation devices. However, sometimes the speaker doesn\u2019t connect properly and shows an error screen with Alexa or Google. It\u2019s a more normal issue that we might think because the wireless WiFi network may not be as efficient as we think. Another problem may arise if the network configuration is not correct.<\/p>\n

If the smart speaker cannot connect to Alexa or Google correctly, you should first consider how the local home network is configured. The wireless WiFi route is the key factor to make this device work.<\/p>\n\n\n\n

\"The<\/figure>\n\n\n\n

Check WiFi router if the speaker doesn\u2019t connect to Alexa or Google<\/h2>\n\n\n\n

First thing you have to revise the WiFi router<\/strong> at your house or office. The Internet connection and the WiFi configuration access point are most of the times the cause for connecting issues.<\/p>\n\n\n\n

Internet and DNS configuration<\/strong><\/h3>\n\n\n\n

Make sure that the Internet connection is working correctly. You can do this by connecting a PC or Smartphone to the network using a cable or the WiFi option. Try browsing the Internet and visiting different websites. You can also perform a speed test in order to determine if the problem is due to having little bandwidth or high latency because of the Internet service provider.<\/p>\n\n\n\n

Another important issues is the DNS servers<\/strong> configuration. The DNS servers you use in the router may generate that the smart speaker doesn\u2019t connect to Alexa or Google assistant. If the communication between the router and the Amazon and Google servers is not proper, you won\u2019t be able to synchronize your devices. In order to detect a DNS problem you can connect a PC through cable or WiFi and perform a \u201cping\u201d to an IP address. If there\u2019s an answer, then you have Internet connectivity. However, this doesn\u2019t guarantee that the DNS servers are working<\/p>\n\n\n\n

You need to use the command \u201cnslookup www.google.com<\/a>\u201d in the command prompt or CMD on your computer. This allows you to see if the set DNS servers<\/strong> are resolving the specified domain or not. In case it returns an error, you could try using the typical Google DNS servers (8.8.8.8 and 8.8.4.4) or Cloudflare’s (1.1.1.1 and 1.0.0.1). After checking these two elements, you should be able to connect your speakers to Alexa or Google without any problem through WiFi.<\/p>\n\n\n\n

WiFi network settings and coverage<\/strong><\/h3>\n\n\n\n

The WiFi network configuration is another important aspect to analyze<\/strong>. It\u2019s useless to have a good Internet connection if your wireless network is badly configured. There are some tips you should take into account when setting the correct WiFi network parameters.<\/p>\n\n\n\n

WiFi network name (SSID)<\/strong><\/h3>\n\n\n\n

If the speaker doesn\u2019t connect to Alexa<\/a> or Google assistant through WiFi<\/strong> you should check the SSID. Only use uppercase and lowercase letters and numbers for this. SSID allows emojis but it\u2019s not recommended. Some WiFi clients may not support it and show you an error screen when trying to connect.<\/p>\n\n\n\n

Encryption type<\/strong><\/h3>\n\n\n\n

The most recommended encryption type in terms of security and compatibility is WPA2-Peronal<\/strong>. If you have a router compatible with WPA3-Personal protocol it may give you troubles. Not all of the clients are compatible nowadays, and it may be the same situation with your smart speaker. However, if you don\u2019t want to change the WPA3 protocol you should check the technical specifications if your speakers supports it.<\/p>\n\n\n\n

Password settings if your smart speaker doesn\u2019t connect to Alexa or Google<\/strong><\/h3>\n\n\n\n

Never use passwords with strange symbols<\/strong>. Your password should only include uppercase letters, numbers and lowercase letters. In some cases, simple symbols such as dots, hyphens or underscores. If you use strange symbols the connection may suffer problems because some devices cannot read those symbols.<\/p>\n\n\n\n

Channel<\/strong><\/h3>\n\n\n\n

Select a channel as far away as possible from the nearest neighbor\u2019s channel. This will ensure that their wireless network won\u2019t interfere with yours.<\/p>\n\n\n\n

At the moment, most of the routers are dual-band simultaneous with WiFi 5 and WiFi 6<\/strong>. Nevertheless, high-end models work with triple-band simultaneous (one band in 2.4GHz and two bands in 5GHz). All of these devices include firmware with Smart Connect enabled by default. This feature makes all WiFi frequency bands use the same SSID. The router will place different wireless clients on each band depending on whether they support them or not.<\/p>\n\n\n\n

This generates the main problem with smart home devices<\/strong>. For example, if our smartphone is connected to 5GHz band and the device only supports 2.4Ghz, it will show you the error screen when trying to connect. This is because the device cannot correctly locate the wireless network. Alexa and Google assistant suffer this problem if your speaker doesn\u2019t connect. Even so, there are options to fix it:<\/p>\n\n\n\n