Tips when WhatsApp doesn't work

Possible solutions if WhatsApp doesn’t work

There are times when WhatsApp doesn’t work and it can be very frustrating. To minimize the issue, you can try several easy solutions to fix it. The app is one of the most used for communications and chats. When it doesn’t work properly, we get disconnected from our friends and family.

WhatsApp is a complete messaging app that helps you to send messages, photos and other files in a chat. If it doesn’t work, you won’t be able to maintain a dialogue. The first step is to discover the reason why WhatsApp is not working. Depending on the cause, you will be able to fix it more or less easily.

The main reason why WhatsApp doesn’t work

WhatsApp servers are down. If the messaging app from Facebook is not working because of server problems you need to wait for a external solution. To check on this visit a webpage like DownDetector. The service allows you to know if WhatsApp servers are failing around the world.

Restart the device

One of the easiest ways to solve technical problems with WhatsApp is restarting the device. You only have to hold the Start Button for a few seconds and press on the Restart button on screen. Depending on your device, you may have to press simultaneously the buttons Start and Volume Up or Down.

Close WhatsApp session or reinstall the app

If the restart process doesn’t work, you can try closing your session in the phone and start it over. Sometimes the cache of the app generates issues in the daily use of your Smartphone. You can also try uninstalling the app and installing it again. This step works similarly to restarting the app but in a more complete way. The uninstall process follows these steps:

  • Hold the app icon on the homescreen and press Unistall.
  • You can also drag the icon to the recycle bin.
  • Download WhatsApp again from Google Play Store or App Store.

Uptade WhatsApp if it doesn’t work

Sometimes the app doesn’t work properly if not updated. Try to have your apps updated all the time. You can set the system for automatic app updates or make it manually:

  • Open Google Play Store.
  • Select your profile image.
  • Open Manage apps and devices.
  • Select Available updates.

Press Update all.

Corroborate Internet connection

It’s very normal for users to think that the app is not working but in fact, the Internet connection is bad. To check Internet connection via WiFi or data mobile connection, look for the icon in the upper part of the screen. It should show a 4G, 5G or WiFi symbol.

Erase cache

WhatsApp memory cache sometimes generates problems with the service. You can easily remove the cache data  and try using the app normally.

  • Open the Settings menu.
  • Select Apps.
  • Enter WhatsApp properties and select Storage and cache.
  • Press the Erase cache button.

WhatsApp permits

The app requires different permits in order to work properly. You may have altered the settings and permits. To check if everything is order you have to follow these steps:

  • Open the Settings menu.
  • Enter Apps.
  • Select WhatsApp and press the Permits button.
  • Check that all the permits switches are turned on.

WhatsApp doesn’t work with background mode

Sometimes the data in WhatsApp is not sent correctly because background usage is disabled. To activate it follow these instructions:

  • Open the Settings menu.
  • Enter Apps and select WhatsApp.
  • Press Wifi and Mobile data.
  • Turn on Background usage switch.

Storage space

Another common issue with WhatsApp malfunction is related to storage space. If the memory of your phone has reached its limit, it may start creating problems with WhatsApp. Try erasing some photos, videos and apps that you don’t use to regain space.

Contact WhatsApp

The problems with WhatsApp may continue. In that case, you can contact the developers directly. Open WhatsApp and go to the Settings menu. Select the Help option and complete the form to contact the developers and ask for indications.

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