You may be thinking about your next holidays or a weekend trip by booking an Airbnb lodging. It’s a great app for renting bedrooms or complete apartments in almost every city around the globe. Airbnb allows for several rental alternatives in each country but there are certain problems when booking Airbnb recently.
Airbnb may give you an error in your booking or payment and problems tend to increase during holidays. In this article we explore the most common complaints from users and what to do about it.
Airbnb booking problems: the lodging is not available
Lots of users complaint about problems with booking an Airbnb during certain dates. There are also those who say that the app cancels their reservation and it brings them several drawbacks. One of the users, for example, states the following about the booking process in Airbnb app.
“It has already happened twice. I book an Airbnb and then I receive a message from the host saying that the house is occupied. It’s better to check a hotel booking app where you don’t need to wait 24 hours for an answer”.
The most common problem with Airbnb booking is that the dates may not be available but the system shows them anyway. This happens when the platform doesn’t update properly. The problems is even more serious because they may even charge you without confirming the reservation. Another user complaints because of this on the app:
“I don’t know why they charge you in advance and then the booking is not available. If I pay I commit myself, and the host should also commit. A host turned down my booking because another user wanted more days of reservation. It’s not fair”.
Payment problems
Other problems with Airbnb bookings may be directly related with payment. It’s possible that your credit card isn’t working and then the payment can’t be processed. Then the reservations falls. Payment issues regarding credit cards or incomplete information are more usual than you may think of.
The host thinks you will hold a party
It may sound strange, but it’s a more common reason for Airbnb reservation problems. Hosts prefer renting rooms and houses to people older than 25 years old when they are from nearby towns. There were several situations when young people rented a house, made a party and wreaked havoc. The users are affected by this because Airbnb algorithm may stop the booking of different places.
App is not working or there’s bad connection
Another Airbnb booking issue may be related to Internet service. When the connection is not good, the app tends to fail. Sometimes it’s a problem with the Airbnb servers but there’s also the possibility of local Internet connection problems.
The best solution is to restart your device or the router, and try again. If the app doesn’t respond, you may check if there’s a server problem at the moment. You can also contact technical assistance for answers.